Self Assassination of Good Customer Service

You know what’s crazy? I’ll tell you what’s crazy…crazy is when you wait in line for 22 minutes at one of those mega food chain stores with $300 worth of groceries in your basket. You ring it up at the self check-out register, you sack it yourself and self pay for it, and wheel it out the door. Then, as if to proof that you really don’t need customer service at all far less good customer service, what do you do? You stop your self-service overloaded cart in the middle of the doorway; pull out your lengthy receipt to show the already mega rich store owners that you really did do everything yourself and paid for it too.